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|The information below will provide some basic file setup specifications. Don't worry if you are not a graphics pro, our designers will always check your file setup before production to make sure you receive great looking prints. If you are a graphics pro, please use the instructions below as a basic guide to complete your work.
The native resolution of your image should be 240-300 DPI at full scale. We know it is not always possible to achieve the ideal 240-300 DPI range with larger prints, so we always review artwork before production and contact you if there are any concerns.
The following file types can be uploaded with your order.
JPG, TIFF, PDF, PNG, GIF, BMP, ICO, SVG, EPS, PSD, WebP
When producing photos and raster artwork, we always recommend working with PSD or TIFF files whenever possible because these formats DO NOT compress the data. If you are using a graphics program try to avoid using JPG files as your artwork is compressed, and file derogation will result. Don't worry if your art is saved in JPG format, we can still create excellent prints from your image file.
The standard color space setting for most graphic software is Adobe sRGB. While sRGB is the most common color space (and also the standard for web images), we highly recommend creating your artwork for print in Adobe RGB1998. The Adobe RGB1998 color space is dramatically wider and will provide much better shadow and color transition.
We are now supporting Adobe PROPhoto for artists and photographers working in this color space.
We recommend creating all artwork in RGB color. CMYK files are acceptable, but the images will be converted to RGB before production.
8-BIT vs. 16-BIT FILES
We can produce your prints from 8-bit or 16-bit images. While we are always working to be on the leading edge of technology, and are excited about the benefits of 16-bit images, often 8-bit images will be the best choice for many artists. 16-bit images are dramatically larger files requiring more storage space, processing power and upload time. Unless you are truly working on the outer limits of technology 8-bit images will win the cost/benefit battle for most images.
We do not recommend enlarging your image or artwork before uploading the file. Our design team can produce the best results if we receive your file at its native size.
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TERMS & CONDITIONS RULE #1 – We want you to be 100% happy with your order. Now, let’s keep this simple… DEFECTIVE PRINTS If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you (see Rule #1). Please Note: While we are dedicated to Rule #1, we are unable to replace a print if the issue is a direct result of the file submitted with your order. That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us (again, see Rule #1). SHIPPING DAMAGE If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon reciept the photographic verification of damage. In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and their packaging until you are notified that they are no longer needed.
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Archival Print Finishing Methods Our team works to follow the highest standard of industry best practice print finishing methods that ensure every print achieves the highest level of archivability. Prints are always handled with cotton inspection gloves to prevent any contamination of the papers by skin oils, work areas are only cleaned with archival safe products, and all prints are packaged in 100% archival safe materials. From start to finish we protect your print with the most exacting standards. Genuine HDR Inks We only print with genuine HDR Inks that are manufacturer branded and archival certified, and we never reduce or limit ink volume. Using "knock-off" or generic inks can result in color inconsistency, reduced print longevity, and generally substandard prints. Reducing or limiting ink volume produces a print without the proper ink density applied to the paper. The result is a print that might look accurate initially, but ultimately does not have the ink volume necessary to achieve true archival status.
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