RULE #1 – We want you to be 100% happy with your order.
Now, let’s keep this simple…
If you receive a defective or damaged print, please contact us within 7 business days of the delivery of your order and will replace the defective item(s) at no cost to you (see Rule #1).
Please Note: While we are dedicated to Rule #1, we are unable to replace a print if the issue is a direct result of the file submitted with your order. Please do not steal work of other artists from the internet. We will not print unauthorized reproductions and are not responsible for any quality issues resulting from images downloaded without the authorization of the original artist.
That being acknowledged, we will always replace items with issues resulting from materials and/or workmanship. If you have any concerns please contact us (again, see Rule #1).
If your order is damaged in transit we will replace the order and process any shipper damage claims. We ask that you provide digital photographs that clearly show the damage to the packaging and contents within 7 days of delivery. We will replace the order upon receipt the photographic verification of damage.
In certain instances, the shipping agent may request to visually inspect the damaged packaging and contents. Please be sure to retain the items and its packaging until you are notified that the materials are no longer needed.
IMPORTANT - Due to changing policies by all carriers (UPS, USPS, FedEx), lost or damaged packages will need to be processed through the claim system of the carrier before replacement and can in some circumstances delay replacement.
We reserve the right to refuse services for content that WE determine to be objectionable. We will notify you if we find an issue with the content of your order. To put it simply: Please keep things tasteful.
DAMAGE TO ORIGINAL CONTENT
We take every precaution to protect your original content – negatives, prints, painting, etc. – but occasionally, accidents happen. Submission of your original content constitutes an AGREEMENT by you that Atom Prints Fine Printing or our agents will be held harmless for any loss or damage – even if through negligence. It is understood that original works cannot be replaced and the no financial compensation will be provided.